Privacy Policy

Privacy Policy

Effective date: August 30, 2025

We care about your privacy. This Privacy Policy explains how SIPPURE collects, uses, and shares your information when you visit our website or purchase our products (including the SIPPURE smart cup).

1) Information We Collect

• Order & contact details – name, shipping/billing address, email, phone.
• Payment information – processed securely by our payment providers; we do not store full card details.
• Device & usage data – IP address, browser/device type, pages visited, cookies (for analytics and site functionality).
• Support communications – messages you send via our Contact page or email.
• Shipping & tracking data – carrier name, tracking number/status to deliver your order and show updates on the Track Order page.

2) How We Use Your Information

• To process and fulfill orders, provide shipping and tracking, and handle returns.
• To communicate with you about your order, account, or support requests.
• To operate, secure, and improve our website and customer experience.
• To comply with legal/ tax obligations and prevent fraud.

3) Legal Bases (EEA/UK visitors)

We process personal data under one or more legal bases: performance of a contract (fulfilling your order), legitimate interests (site security, fraud prevention, improvements), consent (where required, e.g., certain cookies/marketing), and legal obligations.

4) Sharing Your Information

We share data with trusted service providers only as needed to run our store:

• Shopify to power our online store and checkout.
• Payment processors to handle secure payments.
• Shipping carriers (e.g., DHL, Aramex, FedEx, UPS) to deliver your order.
• Order tracking provider (e.g., AfterShip) to display delivery status.
• Professional services (e.g., analytics, IT/security) where appropriate.

We do not sell your personal information. We may share information if required by law or to protect our rights.

5) Cookies & Analytics

Cookies help the site function (cart, checkout), remember preferences, and measure performance. You can manage cookies in your browser settings; disabling some cookies may impact site features.

6) Data Retention

We keep order records and related data for as long as necessary to provide services and meet legal/ accounting requirements. When we no longer need data, we securely delete or anonymize it.

7) Your Rights

• Access/Update – request a copy or correction of your data.
• Delete – ask us to delete certain personal data (subject to legal exceptions).
• Opt-out – object to certain processing or marketing communications.
• Data portability – request your data in a portable format (where applicable).

To exercise any rights, contact us via the Contact page or email support@sippure.store.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to protect your data.

9) Children

Our website is not intended for children under the age of 13 (or the age of consent in your region). We do not knowingly collect data from children.

10) International Transfers

Your information may be processed in countries other than your own. We rely on appropriate safeguards (such as contractual clauses) when required by law.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Your continued use of the site means you accept the updated Policy.

12) Contact Us

If you have questions about this Policy or our data practices, please contact us via the Contact page or email support@sippure.store.

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